Service Notice | WorkSpace Cloud | November 2026 | 2 min read

Since Thursday evening, 12 November, Microsoft has been dealing with a major global outage affecting Outlook and Exchange Online email, Microsoft Teams, Copilot and other Microsoft 365 services. Businesses, schools and public services in many countries have been affected.

Good news

The WorkSpace platform is not affected and all services are running normally. Your business apps, websites, bookings, back office and data are working as usual, and WorkSpace sends its emails from its own mail servers, not from Microsoft.

However, because so many businesses and their customers rely on Microsoft for email and messaging, the outage can still have a knock-on effect on how you use WorkSpace today.

What you may notice

  • Delayed emails. Booking confirmations, order and enquiry notifications, alerts and mailing list emails leave WorkSpace normally, but if the recipient's mailbox is hosted by Microsoft (Outlook, Hotmail, Microsoft 365 business email), delivery may be delayed until Microsoft's service recovers.
  • Notifications to your own team. If your staff mailboxes are on Microsoft 365, notification emails from your WorkSpace apps may arrive late.
  • Getting in touch with us. Our own email and Teams may also be affected, so messages sent to our support team that way could be delayed.

What we recommend

  • Check WorkSpace directly. Log in to see new bookings, orders and records rather than waiting for email notifications. In-app WorkSpace Alerts (the bell icon) are working as normal.
  • Avoid resending emails repeatedly. Microsoft says it has extended its email delivery window to 48 hours so that delayed messages are not lost. Resending may simply result in duplicates once service returns.
  • Consider holding planned email campaigns until Microsoft confirms services are back to normal, so your message is not delayed or missed.
  • Watch out for scams. Fraudsters are already using the outage as cover, with reports of calls from people claiming to be Microsoft and asking for login details. Never share your passwords or verification codes with anyone. Our support team will never ask for them.

How to reach our support team

While the Microsoft outage continues, please contact us by:

Microsoft reports early signs of stabilisation but says services have not yet fully returned to normal. We are monitoring the situation and will update this notice if anything changes for our customers.